Warranty

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Toll Free: 877.THER.TEK
9121 Atlanta Ave. #331
Huntington Beach, CA 92646

THERMA-TEK TERMS OF SALE AND ORIGINAL EQUIPMENT WARRANTY FOR INSTALLATION IN THE CONTINENTAL NORTH AMERICA. ORIGINAL EQUIPMENT WARRANTY

The Therma-Tek Corporation warrants its new product(s) to be free from defects in material and workmanship for a period of one (1) year from the original date of purchase, not to exceed eighteen (18) months from shipment from the Factory to Dealer or Owner-User provided proof of purchase and installation date being provided to Therma-Tek Corporation prior to work being performed by an authorized Therma-Tek service agency. This warranty shall be subject to the following conditions and limitations:

    1. This warranty is limited to product(s) sold to the original commercial user.
    2. The liability of Therma-Tek under this warranty is limited to, at Therma-Tek’s option, the replacement or repair of any part found by Therma Tek or an authorized service agency to not be as warranted herein, provided that written notice of defects shall be supplied to Therma-Tek within fifteen (15) days of its occurrence.
    3. Therma-Tek shall bear normal labor and shipping charges incurred in such repair or replacement to the extent that such is performed within fifty (50) miles from an office of an authorized service agency of Therma-Tek, except that such obligation to bear labor charges shall not apply to products or parts installed outside the continental United States. Should service be required at times which normally involve premium labor rates, the Owner-User shall be charged for the difference between normal service shipping rates and such premium shipping rates. All warranted parts will be shipped standard ground; anything other than ground will be at the expense of Owner-User.
    4. Therma-Tek shall have no obligation as to any product(s) which have been misapplied, (including installation for residential use), mishandled, damaged, abused, subjected to harsh chemical action or poor water quality, modified by an unauthorized service personnel, damaged by flood, fire or other acts of God or which have the serial number removed or altered. Adjustments such as calibrations, air shutter adjustment and adjustments to pilots and/or burners, doors, conversions, leveling, tightening of fasteners or utility connections, are the responsibility of the Owne-User (customer), Dealer or Certified Licensed Installer and not that of Therma-Tek.
    5. These warranty periods rather than one (1) year period herein provided for other parts shall apply for the product(s) listed. a. porcelain enamel and paint – 90 Days form purchase/installation. b. rubber seals, door seals, chain mechanisms, light bulbs and gaskets – 90 Days from purchase/installation. c. cast-iron parts – 90 Days from purchase/installation. d. sight glass, spark ignitors, and broiler briquettes and drip shields – 90 Day from purchase/installation. All service issues need to be accompanied by proof of purchase and copy of certification from Gas Installer’s receipt of compliance/installation.
    6. Therma-Tek Range Authorized Service Agencies under contract guarantee warranty work within thirty (30) days for replacement parts and or issues after installation and receipt of service rendered. Therma-Tek Range guarantees replacement parts and/or service labor for ninety (90) days after service receipt for service work being performed by an Authorized Service Agency and unit being repaired and in good working condition. Authorized Service Agency may require a credit card prior to entering premises for non-warranted issues.
    7. This states the exclusive remedy against Therma-Tek relating to the product(s) whether in contract or in tort or under any other legal theory, and whether arising out of warranties, representations, instructions, installations or defects from any cause.
    8. This warranty and the liabilities set forth herein are exclusive and in lieu of all of their liabilities and warranties, expressed or implied, including but not limited to, implied warranties or merchantability and fitness for particular purpose and constitutes the only warranty of Therma-Tek with respect to the product(s).
    9. Therma-Tek shall not be liable, whether in contract or in tort, or under any other legal theory, for loss of use, revenue or profit, or for substitute use of performance, for incidental, indirect, or special or consequential damages or for any other loss of cost of similar type.

WARRANTY REQUIREMENT

For reliable operation and for your own safety, this professional cooking equipment must be installed by a certified/licensed contractor. Failure to comply will void any written or implied warranty. Should the equipment require service during the standard warranty period, the receipt proving certified installation must be made available to Therma-Tek Range for verification.
If installation was not performed by a certified/licensed contractor, be prepared to submit a major credit card for payment for proper installation prior to service.

Therma-Tek Range Corp.

Customer Service:
P:714.968.7498 F: 714.968.3529
Toll Free: 877.THERTEK
Sales Office:
9121 Atlanta Ave. #331
Huntington Beach, CA 92646
Manufacturing Facilities:
115 Rotary Drive, Valmont Industrial Park
West Hazleton, PA 18202

Quality, strength and performance

Our products are backed by unparalleled warranty and continued service. We carry a reputation in the marketplace for developing and delivering quality, value conscious, innovative products in a timely manner. We continuously emphasize research and development, as well as cutting edge product development, with a close understanding of market trends and needs.

When you buy Therma-Tek, you are assured of a sound product that performs to the satisfaction of a professional chef who is seeking cooking equipment that features built-in durability, designed by experts with a vast knowledge in the commercial foodservice industry.